Uniqua trained students already placed in 160 companies |
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 I am really very thankful to Uniqua for providing me the opportunity to enhance my skills and get me placed in Genpact through its training & placement program. I always wanted to join this company and today I am working with Genpact only because of the excellent training that has helped me in overcoming my weaknesses. So, I am really very glad to thank you for helping me to make my dream come true.
Eloka Bhatacharya, Genpact
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 Working with GENPACT was my dream job, but was not sure of reaching there as I lacked a lot in almost all the skills required to make it to a top BPO. Fortunately I got to know about NIIT UNIQUA & I decided to join it. The quality of education provided by NIIT UNIQUA is very good. I have learnt each and every skill required in a BPO job from NIIT UNIQUA and today I am perfect in all areas which once used to be my weaknesses. I am a proud employee of Genpact today, thanks to NIIT Uniqua for making my dream come true.
Rahul Benhar, Genpact
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 Hi! I am P. Sri Sandhya working as Customer Care Executive with “Cognizant Technology” owes the entire credit of me being here to NIIT UNIQUA. The transformation which you and your team have brought in me is beyond imagination. The programs in BPO industry understanding, effective communication and courses in finance provided by NIIT UNIQUA are one of its kind and truly beyond comparison. The feedback provided during my interview at ‘Cognizant Technologies’ confirms this. Without NIIT UNIQUA, I could never have been here.
P Sri Sandhya, Cognizant Technology
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 Hi, I am Vidya Sagar, completed my B. Tech in the year 2009 and was looking for opportunities in the BPO sector but could not clear the rounds due to my poor communication skills. Then I got a chance to join NIIT Uniqua where I have been trained under the guidance of expert trainers and got an opportunity to improve my communication skills & regain my confidence. I got placed in Wipro and I would like to thank NIIT Uniqua & my trainers who have helped me a lot.
Vidya Sagar, Wipro
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 I am very grateful to NIIT UNIQUA for providing me a platform to get trained and placed in Genpact. I always wanted to make a career in BPO sector but was not aware of the right way to achieve my goal. In my search I came to know about NIIT UNIQUA which trains & places candidates in BPOs & I joined it. Now I can proudly say one right decision has changed my life. Thanking you once again & I am indebted to NIIT UNIQUA for providing me such an opportunity & career.
Pallavi Gogoi, Genpact
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 Hi, I am Ayun Ansari, it was my pleasure to be part of NIIT Uniqua. I have been trained under the guidance of expert trainers and got an opportunity to improve my communication skills. Thanks a lot NIIT Uniqua for placing me in HCL through the placement activity in Noida.
Ayun Ansari, HCL
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 Hi I am Sujata Devi & I am a proud employee of Genpact today. This would not have been possible without NIIT Uniqua’s training & placement assistance program. Uniqua’s training has helped me a lot in enhancing my BPO skills & personality. Today I find a sea change in what I was and what I am today professionally & for this the credit goes to NIIT Uniqua.
Sujata Devi, Genpact
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 Hi I am Sumit Kumar student of NIIT Uniqua. This institute provides excellent courses. Education at NIIT UNIQUA helped me a lot and I have seen a lot of improvement in the areas where I was lacking before joining it. Thanks NIIT UNIQUA for helping me to enhance my communication skills and personality. I am grateful to them for placing me at IBM.
Sumit Kumar, IBM
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 I had joined NIIT Uniqua for the purpose of improving my communication skills and to get a good job in the BPO industry. The course was very helpful as it helped me improving my pronunciation, grammar, vocabulary along with fluency. Now I am working with Infosys. Thanks a lot NIIT Uniqua for providing me with the golden opportunity of working with such a top MNC.
Shivani Muley, Infosys
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BPO - In the News |
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 Why BPO firm EXL is growing faster & performing better than peers
May 24, 2011
Last month EXLServices Holdings, a provider of back-office services, clinched a deal to acquire a former KPMG captive and a dedicated provider of finance and accounting services, Outsource Partners International (OPI).
The deal will make EXL one of the leading players in the finance and accounting (F&A) segment, the largest category of outsourced services after voice-based services Tech Mahindra commences BPO operations in Philippines recruiting 600 associates
May 2, 2011IT firm Tech Mahindra today announced that it has started BPO operations at Manila in the Philippines and has recruited 600 associates locally for this new operation.
"The Philippines is not only a key market for us, but also a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in the Philippines," Tech Mahindra President - Corporate Affairs and Business Process Outsourcing Sujit Baksi said in a statement Nasscom sees strong spurt in tech demand
April 27, 2011Technology industry body National Association of Software and Services Companies (Nasscom) sees a strong revival of demand that could not only help meet, but even exceed, growth expectations for 2011-12. Newly-appointed Nasscom chairman for 2011-12, Rajendra S Pawar said in an interaction with ET: "We are coming back to growth levels seen prior to the slowdown and in the near term we see lot of headroom to catapult this growth.''
When asked whether this means Nasscom will revise its 15-17 % growth target for the year for the $70 billion technology and business services sector, Pawar said, "it's too early to comment, but we are on track to exceed this target.'' Pawar, 60, co-founder and chairman of education software company, NIIT , took over as Nasscom chairman from Harsh Manglik. |
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COURSES AVAILABLE |
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| Professional Certificate in Finance and Accounting (PCIFA) |
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| Professional Certificate in Finance and Accounting (PCIFA) is 12 weeks / 3 month program. It aims to create industry ready professionals at
entry level endowed with understanding of the terminologies, nuances and working of the F&A outsourced services and hence the time taken
by them to become productive will be minimized and limited to understanding the process specific requirements and tools. It provides you
the opportunity to build expertise or specialize in this domain which will help you adapt faster to the requirements of the job. |
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The program comprises of the following common modules
- BPO Foundation Program
- Effective Communication – Foundation Level
- Finance and Accounting
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BPO Foundation Program
Overview
The objective of the “BPO Foundation Program” module is to bridge the gap between the candidate’s knowledge and skill level and
the requirements of the BPO industry. The program is different from other BPO programs available in the market, which focus only on voice
and accent training. We understand that a BPO involves much more than just voice and accent. The roles and responsibilities in any role in
the BPO sector involve providing prompt and quick resolutions to customer queries or needs. The skills required for this are:
- Overview of BPO Industry
- Personal Effectiveness
- Office Applications – Basics of Word processing, Spreadsheets and Presentations
- Typing Skills
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Program Structure:
The 20-hour BPO Foundation Program is geared towards dealing with each of the above areasThe areas. The program starts with an overview of the
BPO industry which answers all the questions that you might have. It teaches you the basics of office applications like word processing,
spreadsheets, presentations as well as typing. The module focuses on personal effectiveness (including how to make a smooth transition
from the campus to the corporate world). |
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| Effective Communication – Foundation |
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Overview:
Effective Communication module provides basic communication capabilities that BPO representatives require to succeed in the job. This
course has been structured and designed in consultation with leaders in the industry to identify the specific capabilities that matter, based on
their real-world experience and requirements. |
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| Program Structure: |
| Students who complete the BPO foundation module will start with the foundation level and then will move on to the Finance & Accounting
advanced level. The program takes students through the training stage-by-stage and develops the conversational capabilities and Information
gathering skills they require to perform well in Voice Process in a
BPO. |
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| Foundation Level |
Stage 0: Conversation Fundamentals
Stage 1: Information gathering conversations (Surveys, Information Updating |
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| Finance and Accounting |
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| Overview: |
| One of the verticals which is destined to see high growth in the BPO industry is the F&A domain. As per NASSCOM Strategic Review 2008
F&A BPO grew steadily at 13.6% in 2007 and has seen the highest level of adoption of off-shoring. This segment accounts for approximately
40-45% of Indian BPO and over the next five years, worldwide demand for F&A services is projected to grow at a CAGR of over 16% and reach
USD 24.6 billion by 2010. |
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| Program Structure: |
| Students who meet the eligibility criteria will go through the BPO Foundation Program, Effective Communication Skills – Foundation Level
before starting the Finance & Accounting- Advanced Level. This program covers the following domains –Procurement to Pay (P2P), Order to
Cash (O2C), Reconciliations and awareness of laws and practices across the Globe. Some of the skills that can be acquired are handling
Accounts Payable/Recoverable, Order Management, Bank Reconciliations and Invoicing. Also it will cover Business writing and Business
communication skills |
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| Most BPOs provide training in this domain as on the job training or buddy/shadow training and the training period varies within
companies/processes or even background of candidates. This program enables the students to understand the terminologies, nuances
and working of the F&A outsourced services and hence the time taken by them to become productive will be minimized and limited to understanding
the process specific requirements and tools. |
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| Instructional Methodology: |
| The training will follow an Instructor Led Delivery mode with conceptual delivery being strengthened with application based demos, ERP
Simulations, exercises and practice sessions. The methodology will focus on retention of concepts through application |
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