Uniqua trained students already placed in 160 companies |
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 I am really very thankful to Uniqua for providing me the opportunity to enhance my skills and get me placed in Genpact through its training & placement program. I always wanted to join this company and today I am working with Genpact only because of the excellent training that has helped me in overcoming my weaknesses. So, I am really very glad to thank you for helping me to make my dream come true.
Eloka Bhatacharya, Genpact
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 Working with GENPACT was my dream job, but was not sure of reaching there as I lacked a lot in almost all the skills required to make it to a top BPO. Fortunately I got to know about NIIT UNIQUA & I decided to join it. The quality of education provided by NIIT UNIQUA is very good. I have learnt each and every skill required in a BPO job from NIIT UNIQUA and today I am perfect in all areas which once used to be my weaknesses. I am a proud employee of Genpact today, thanks to NIIT Uniqua for making my dream come true.
Rahul Benhar, Genpact
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 Hi! I am P. Sri Sandhya working as Customer Care Executive with “Cognizant Technology” owes the entire credit of me being here to NIIT UNIQUA. The transformation which you and your team have brought in me is beyond imagination. The programs in BPO industry understanding, effective communication and courses in finance provided by NIIT UNIQUA are one of its kind and truly beyond comparison. The feedback provided during my interview at ‘Cognizant Technologies’ confirms this. Without NIIT UNIQUA, I could never have been here.
P Sri Sandhya, Cognizant Technology
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 Hi, I am Vidya Sagar, completed my B. Tech in the year 2009 and was looking for opportunities in the BPO sector but could not clear the rounds due to my poor communication skills. Then I got a chance to join NIIT Uniqua where I have been trained under the guidance of expert trainers and got an opportunity to improve my communication skills & regain my confidence. I got placed in Wipro and I would like to thank NIIT Uniqua & my trainers who have helped me a lot.
Vidya Sagar, Wipro
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 I am very grateful to NIIT UNIQUA for providing me a platform to get trained and placed in Genpact. I always wanted to make a career in BPO sector but was not aware of the right way to achieve my goal. In my search I came to know about NIIT UNIQUA which trains & places candidates in BPOs & I joined it. Now I can proudly say one right decision has changed my life. Thanking you once again & I am indebted to NIIT UNIQUA for providing me such an opportunity & career.
Pallavi Gogoi, Genpact
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 Hi, I am Ayun Ansari, it was my pleasure to be part of NIIT Uniqua. I have been trained under the guidance of expert trainers and got an opportunity to improve my communication skills. Thanks a lot NIIT Uniqua for placing me in HCL through the placement activity in Noida.
Ayun Ansari, HCL
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 Hi I am Sujata Devi & I am a proud employee of Genpact today. This would not have been possible without NIIT Uniqua’s training & placement assistance program. Uniqua’s training has helped me a lot in enhancing my BPO skills & personality. Today I find a sea change in what I was and what I am today professionally & for this the credit goes to NIIT Uniqua.
Sujata Devi, Genpact
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 Hi I am Sumit Kumar student of NIIT Uniqua. This institute provides excellent courses. Education at NIIT UNIQUA helped me a lot and I have seen a lot of improvement in the areas where I was lacking before joining it. Thanks NIIT UNIQUA for helping me to enhance my communication skills and personality. I am grateful to them for placing me at IBM.
Sumit Kumar, IBM
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 I had joined NIIT Uniqua for the purpose of improving my communication skills and to get a good job in the BPO industry. The course was very helpful as it helped me improving my pronunciation, grammar, vocabulary along with fluency. Now I am working with Infosys. Thanks a lot NIIT Uniqua for providing me with the golden opportunity of working with such a top MNC.
Shivani Muley, Infosys
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BPO - In the News |
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 Why BPO firm EXL is growing faster & performing better than peers
May 24, 2011
Last month EXLServices Holdings, a provider of back-office services, clinched a deal to acquire a former KPMG captive and a dedicated provider of finance and accounting services, Outsource Partners International (OPI).
The deal will make EXL one of the leading players in the finance and accounting (F&A) segment, the largest category of outsourced services after voice-based services Tech Mahindra commences BPO operations in Philippines recruiting 600 associates
May 2, 2011IT firm Tech Mahindra today announced that it has started BPO operations at Manila in the Philippines and has recruited 600 associates locally for this new operation.
"The Philippines is not only a key market for us, but also a strategic location from where we plan to service our global clients. We look forward to strengthening our presence in the Philippines," Tech Mahindra President - Corporate Affairs and Business Process Outsourcing Sujit Baksi said in a statement Nasscom sees strong spurt in tech demand
April 27, 2011Technology industry body National Association of Software and Services Companies (Nasscom) sees a strong revival of demand that could not only help meet, but even exceed, growth expectations for 2011-12. Newly-appointed Nasscom chairman for 2011-12, Rajendra S Pawar said in an interaction with ET: "We are coming back to growth levels seen prior to the slowdown and in the near term we see lot of headroom to catapult this growth.''
When asked whether this means Nasscom will revise its 15-17 % growth target for the year for the $70 billion technology and business services sector, Pawar said, "it's too early to comment, but we are on track to exceed this target.'' Pawar, 60, co-founder and chairman of education software company, NIIT , took over as Nasscom chairman from Harsh Manglik. |
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Before joining the band wagon on BPO/ITES, study the industry and requirements.
Think of future growth opportunities. Draw growth charts for various lines of professions
you may enter. Choose the one that suits you more and the one that you are going
to enjoy the most.
The requirement of personnel is each area is as follows:
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Voice Jobs
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Communication , Language skills , accent
Basic computing skills
Working in team /leadership
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Date search And Integration
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Computing Skills
Language
Analytical skills
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Human Resource Services
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Country specific HR policies, rules and regulations
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Transcription-
Translation, medical transcription etc
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Language understanding
Basic computing (word processing knowledge)
Understanding of various medical terminologies for Medical transcription or legal
terms for Legal transcriptions etc
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Finance and accounting
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International/ country specific accounting rules
Exposure to various Accounting Software packages
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If you are applying for BPO, one shall be aware of the process involved in that
particular area. For Accounting BPO, you are likely to be evaluated in Accounting
entries and financial statements.
Evaluation in Contact center is much more elaborate as you may be handling outbound
calls to sell products/services or attending inbound calls for customer support
etc. As the candidates aspiring for the contact centers are huge, every company
practically has a test/Assessment. This test is likely to cover the following sections:
- Quantitative Ability
- Verbal Ability
- Attention to Detail / Mental application
- Paragraph Typing
- Form Field Entry
- Listening Comprehension
- Speaking Skills / Extempore Speech
- Listen & Repeat Sounds
- Email Writing
Hence prepare yourself in the following:
- Numerical & Analytical ability, Percentage, Profit & Loss, Proportions
- Grammar and Reading Comprehension
- Attention to Details, Rule based processing
- Typing test – see & Type or Listen & Type
- Enter data in a scanned paper form onto fields on the PC
- Listen to a native English Speaker and answer questions based on the conversation
- Accent and Voice Clarity
- Fluency and Grammar
- Ability to hear and produce sounds
- Composing an email for a given business scenario
Source: BPO Journal
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